Robbed or not?

[Kyssi]

Do you remember for my email (you didn't reply!!)??

Dear Sascha,

I am writing you because of my difficulties regarding delivery of ordered item Cyclo DS.
As I was informed you do not have it on stock and you are not able to let me know the exact term when you will have it. You offered me an alternative product - M3 Real Rumble & 4GB MicroSD instead.
I would like you to know that there are some problems with the delivery:
- I have recived just part of promissed item = MicroSD is missing
- I have already payd for Cyclo DS, which is more expensive than the delivered item (R-128119/00, EUR 61,99, including EUR 12,00 freight cost and VAT)
- I can not use M3 Real Rumble & 4GB MicroSD, even if you´d send me whole product
The only solution for me is to return delivered product to you . Therefore I kindly ask you to let me know the address where shall I send it.
Referring to the fact that the mistake was on your side and there was nothing wrong from mine, I want you to sen dme back money that I paid, increased by EUR 12,00 (freightcost back to you) = EUR 73,99.


Bank: Komercni banka a.s.
Account no.: I have send to you!

owner: You should have it remarked, because I've just wrote it to you. Again I'm going to write you only in email - so write here your email, please
IBAN: You should have it remarked, because I've just wrote it to you. Again I'm going to write you only in email - so write here your email, please

I hope I have informed you sufficiently.

So...
About 7 months ago i have created here a thread (where i wrote this email - Dear Sascha...), where I concerned about nondelivery of package (CycloDS Evolution card for nintendo DS) because of its nonavailabitliy (but on your web site was the card was available to purchase. You offered me a compenstation ((m3 DS real + rumble pack), but this card is CHEAPER and it doesn't the quality of the CycloDS Evolution Card. I NEVER GIVE ANY APPROVAL to deliver me this compenstation instead of my card that I wanted.

I sent you back UNCLAIMED goods and I hoped, that you WILL SEND ME BACK MY MONEY.
Nothing happened and you delete my thread and you NEVER SEND MY MONEY BACK.

Should I start act by legal avenue to get my money back or this situation begin will be after year and a half solved?

Again I stated, that I've all paid in advance to your account!!

[Marc Dannenfeld]

Dear Kyssi,

I'm very sorry about the troubles concerning your order. I'm sure we'll solve the problem soon, no one here is interested in keeping foreign money.

Unfortunately it's very difficult for us to solve these kind of problems with the public forum. Please write an email to this email adress:

md@konsolenprofis.de

Please give me in this email following informations:

your full name with correct address; your order number; your bankdetails including IBAN, BIC and name of the bank.

With this informations I will do my best to solve the problem as soon as possible, so you receive your money back. Of course I will you inform about the actual situation and what went wrong in the past after receiving your email.

Best Regards
Marc

[Kyssi]

Zitat von Marc Dannenfeld

Dear Kyssi,

I'm very sorry about the troubles concerning your order. I'm sure we'll solve the problem soon, no one here is interested in keeping foreign money.

Unfortunately it's very difficult for us to solve these kind of problems with the public forum. Please write an email to this email adress:

md@konsolenprofis.de

Please give me in this email following informations:

your full name with correct address; your order number; your bankdetails including IBAN, BIC and name of the bank.

With this informations I will do my best to solve the problem as soon as possible, so you receive your money back. Of course I will you inform about the actual situation and what went wrong in the past after receiving your email.

Best Regards
Marc

Hello,
22.6.2009 I sended to you all informations which did you want (Iban, Owner...etc.) But than i obtained email from you (Marc Dannenfeld, Konsolenprofis.de" <md@konsolenprofis.de> on Monday at 18:31 and second email on Thursday at 12:15) but both emails were empty...

I think, that you didnt obtained my email with informations. It's rigt?

[Marc Dannenfeld]

Hello Kyssi,

I wrote you an email but it seems there occured an error with the email system. I'll try it again on an other way, please reply when you recieved it.

Thank you.
Marc

[Kyssi]

Zitat von Marc Dannenfeld

Hello Kyssi,

I wrote you an email but it seems there occured an error with the email system. I'll try it again on an other way, please reply when you recieved it.

Thank you.
Marc

Yes, your second email I received and sent back with infromations which did you want.

[Marc Dannenfeld]

Hello Kyssi,

unfortunately I never received your answer. I don't know what goes wrong, I'm using a normal emailaccount and I really don't know why I didin't received your answer. It seems that this forum is the only way to get in communication with you. I will start a new try and send you this text as copy to your emailadress. Please answer again, and give me an informtion via this forum when you answered my email.

I think it's much better to solve the problem with the wrong bankinformtion via email instead of making your secret data public in this forum. I hope this time the emailcontact will work. Be sure we are absolutely interested to solve the problem quick.

Best Regards
Marc

[Kyssi]

Thanks a lot Marc.

Money is back to me and sorry for all problems which do you have with me.
You were polite and quick and I must say: Thank you again Marc!

Good Luck in your life Mark.

[Alexander Stammler]

Hello Kyssi,

thanks for that Information and no Problem.